Frequently Asked Questions
Do you accept in-kind (item) donations?
Thank you for thinking of us and our clients! Due to space constraints, we are only able to accept certain in-kind donations. Please note we are NOT able to accept gently used clothing or bedding items. For additional information, please contact Derek Samuelson, Director of Advancement, at dsamuelson@lenoxhill.org.
Do you rent out space in your Auditorium, Gym or Pool for events?
Our facilities are in constant use year-round for Neighborhood House programs and we are therefore unable to accommodate rental requests by outside parties. If you have further questions, please contact Julia Peterson, Director of Administration, at 212-218-0496 or jpeterson@lenoxhill.org.
Where can I find the Calendars and Menus for the Older Adult Centers?
Activity Calendars and Menus for the Center @ Lenox Hill Neighborhood House and Older Adult Center @ Saint Peter’s Church are available each month on our website. For the Center @ Lenox Hill neighborhood House, click here. For the Older Adult Center @ Saint Peter’s Church, click here.
How can I arrange for a tour of your facilities?
To arrange a tour of the Center @ Lenox Hill Neighborhood House, contact centerinfo@lenoxhill.org or 212-744-5905.
To arrange a tour of our Early Childhood Center, RealArts Summer Camp or RealArts After School, contact Wilmary Johnson, Administration Manager, at wjohnson@lenoxhill.org or 212-218-0406.
What are your policies regarding protected health information?
For our Notice of Privacy Policies (Medical Information), please click here.
What is your Website Privacy Policy?
Lenox Hill Neighborhood House is committed to respecting the privacy of the personal information of our website visitors and our donors.
We collect two kinds of information: anonymous website usage data, which is not linked to individual visitors and does not track personal information; and personal information submitted voluntarily by a user.
Anonymous Website Usage Data
Our website is designed for users to visit the site without revealing personally identifying information. We collect generic information, such as the number of visitors, particular pages visited, length of user visits and basic user demographics (i.e., age, gender, location). This information is used in aggregate form in order to manage our website and improve the overall user experience.
Personal Information Submitted Voluntarily
When a user chooses to share information voluntarily, for example through an online donation or registration, or to sign up for our mailing list, we collect and store such individually identifiable information. This information may include the user’s name, mailing address, telephone number and email address. This information is used to provide the user with the requested information or service. The user may receive periodic communications from Lenox Hill Neighborhood House including, but not limited to, newsletters, event invitations and fundraising appeals. All personal information provided to us is stored on secure servers which are behind firewalls and located in a locked, secure environment.
Opt Out
If a user does not wish to receive future communications from Lenox Hill Neighborhood House, the user may notify us to “opt out” of receiving these communications by unsubscribing to emails directly or by contacting us.
Online Donations
Online donations to Lenox Hill Neighborhood House are collected through Stripe, a third-party technology company that allows individuals and businesses to receive secure payments over the internet. Stripe provides the technical, fraud prevention and banking infrastructure required to operate online payment systems. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1, the most stringent level of certification available in the payments industry. Stripe’s infrastructure for storing, decrypting and transmitting card numbers runs in separate hosting infrastructure and doesn’t share any credentials with Stripe’s primary services. Donations made through the website are encrypted and Lenox Hill Neighborhood House cannot view or store payment numbers in our systems. When completing an online donation to Lenox Hill Neighborhood House through Stripe, the donor is given the option to make the donation anonymously or to refrain from providing certain personal information to Lenox Hill Neighborhood House.
Third-Party Sharing
Lenox Hill Neighborhood House never shares donor information, personal information or mailing lists with any third parties except with those we enlist to process financial information.
Questions or Comments
For questions or comments regarding the Lenox Hill Neighborhood House Website Privacy Policy, or to review personal information and request corrections, please contact Derek Samuelson, Director of Advancement, at dsamuelson@lenoxhill.org or via postal mail at Lenox Hill Neighborhood House, Attention: Derek Samuelson, 331 East 70th Street, New York, NY 10021.